Refund policy
Reference draft · NAXWAVE terms awaiting confirmation
Summarised from the reference policy, inspected 7 October 2026. Its timeframes and offers are reference material. Confirm NAXWAVE business details before publication.
The reference return window is 90 days from delivery. The following draft summarises its eligibility and process.
Return eligibility
The reference permits normal use, but requires a working, complete kit with packaging and purchase evidence. Bite damage, cracks, water damage and modifications are excluded.
Starting a return
Contact support first. Accepted requests receive a label and instructions; unsolicited returns are rejected. The reference charges no restocking fee.
Extending the return window
The reference offers extensions requested before its 90-day period expires.
Damages and issues
Report incorrect, defective or damaged deliveries promptly.
Exceptions / non-returnable items
The reference excludes perishables, personalised goods, personal care products and hazardous substances.
Exchanges
Return the original item, then place a separate order once accepted.
European Union 14 day cooling off period
The reference describes a 14-day cancellation right for EU deliveries, with condition, packaging and purchase-evidence requirements.
Refunds
Inspection precedes approval. The reference schedules approved refunds to the original payment method within ten business days and asks for follow-up after fifteen.
Contact and return address
Replace the reference business contact and return destination with confirmed NAXWAVE details before publication.